Payments

PTOspace shows a payment action only for an eligible signed-in booking. Never send payment details through chat or another message channel.

Open the payment action

1. Open Stays and select the booking, or open its Booking details page.
2. Review the booking dates, guests, amount, payment fee, total, status, and server-provided payment deadline.
3. When the booking is eligible and the payment window is still open, select the payment action shown for that booking. Depending on the booking type, the label can be Continue payment, Pay with PTOspace, Pay and confirm stay, or Pay rent.

For an Instant booking, a successful Reserve first creates a PAYMENT_PENDING booking while the dates are held. The payment action is available only while the booking is payable, the deadline has not passed, and the server reports a payable payment schedule. The deadline is authoritative; do not substitute a device clock or assume that a failed attempt extends it.

Complete payment

Before the provider screen opens, Booking details shows the booking context and the amount to pay, including any displayed convenience fee and total. Card is the available production method in the current release; ACH is not currently offered.

• On the web, PTOspace opens its Stripe Payment Element in a secure dialog.
• In native builds, the shared payment path uses the native Stripe PaymentSheet.

PTOspace prepares the provider screen only after it has rechecked the booking, payment capability, payment configuration, and a current server quote. If the provider attempt is canceled or fails, the booking remains retryable while it is still payable. The server remains the source of truth for payment status; the booking is not confirmed merely because a client screen was submitted.

If the payment action is not shown, review the booking status and deadline in Booking details and use only the action currently displayed.

Only enter payment information through an official PTOspace payment screen. Never send card or bank details through chat.